Refund policy

The 14-day policy

If TallyHi is not right for you, you can get a full refund within 14 days of your first purchase. Just ask; you do not need a reason.

• The 14 days run from the date of your first payment, on either the monthly or the annual plan.
• After 14 days, and for any renewal payment, there are no prorated refunds. Cancel from the billing portal to stop future charges.
• Subscriptions started with a founding or complimentary code are not refundable, because nothing was charged for the free period.

How to request a refund

Email support@tallyhi.com from the address you used at checkout, or include your activation code (it starts with cs_). We will confirm by reply and issue the refund through Stripe, usually within two business days. It typically takes five to ten business days to appear on your statement, depending on your bank.

What happens to access

When a refund is issued, the subscription is canceled and the app stops accepting the activation code. Your data is unaffected: it lives on your Mac and remains yours, and you can export or keep it as you like.

If you cancel without a refund, you keep full access until the end of the period you already paid for, and you are not charged again.

Before you dispute a charge

Please email us before opening a dispute or chargeback with your card issuer. A refund request by email is faster for you, avoids fees on both sides, and lets us fix anything that went wrong. Disputes filed without contacting us first may result in the subscription being closed.

Questions: support@tallyhi.com.